Refund Policy

Refund Policy

At Dleaftech, we strive to provide high-quality web design, software development, app development, and digital marketing services. We understand that sometimes projects may not meet expectations, so we have established the following refund policy to ensure transparency and fairness for our clients.

1. General Terms

• All refund requests must be submitted in writing within 7 days of project completion or the date of the last service provided.
• Refunds will be processed based on the assessment of the work completed and the nature of the request.

2. Web Design Services

• Refund Eligibility: If the final product does not align with the agreed-upon specifications and revisions have been exhausted, a full refund may be issued.
• Non-Refundable: Initial deposits for web design services are non-refundable once work has commenced. If the project is canceled after the design phase has begun, a partial refund may be considered based on the work completed.

3. Software and App Development

• Refund Eligibility: Clients may request a refund if the software or app does not function as outlined in the project specifications after all agreed-upon revisions have been made.
• Non-Refundable: Deposits are non-refundable once development has started. If a project is canceled after significant work has been done, a partial refund may be issued based on completed milestones.

4. Digital Marketing Services

• Refund Eligibility: Refunds for digital marketing services may be requested if no measurable results are achieved within the agreed timeframe and all strategies have been implemented as discussed.
• Non-Refundable: Payments made for ongoing digital marketing services are non-refundable once the service period has commenced. If a campaign is canceled early, refunds will not be issued for any remaining months.

5. Requesting a Refund

To request a refund, please follow these steps:

1. Submit a written request to our support team at [support@dleaftech.com].
2. Include your project details, the reason for the refund request, and any supporting documentation (e.g., emails, contracts).
3. We will review your request and respond within 5 business days.

6. Final Decision

Dleaftech reserves the right to review all refund requests on a case-by-case basis. The decision made by Dleaftech management regarding refunds is final.

7. Changes to the Refund Policy

We may update this refund policy periodically. Clients will be notified of any significant changes via email or through our website.